1) Please make sure you enter correct email address and your full name (first and last names) on the next page (Payment Info page). We email you a purchase confirmation that you need to redeem your purchase.

2) You will receive email from support@snoball1.com. If you don't see it in your Inbox, please check your junk mail box. And please mark it as safe.

3) If you haven't received purchase confirmation email, it is likely you entered incorrect email. Please contact us at support@snoball1.com. We will help you out.